Web2Print Business - Frequently asked questions
Good to know
Basic information about "Web2Print Business"
Here you will find the most frequently asked questions about the operation of our “Web2Print Business” solution. This allows you to easily implement basic processes yourself.
If you have any further questions, please contact our support team on 044 289 89 77 or w2pb@staffelmedien.ch
The “Web2Print Business” portal is a customizable web store solution. We set up your personal interface and prepare your printed materials so that you can order them in your personal “Web2Print Business” portal simply, quickly and in consistently high quality.
In addition to the pure ordering function, we can add many other functions to guarantee an effective workflow and comply with your corporate design.
The Web2Print application is basically very intuitive and user-friendly. Nevertheless, we are happy to offer training. It can be carried out on site or online as required.
Administration
Yes, you can enter your additional requirements in the ‘Remarks’ field below the quantity information. Your remarks will appear automatically in our work documents.
Yes, it appears on all outgoing documents if you have entered a value in the corresponding field.
Portal customers receive a monthly invoice. Each order item is listed individually and provided with your additional information.
Yes, you can enter and save an additional delivery address at any time.
Yes, you can split an order quantity between several addresses. You can enter additional addresses yourself and save them in the system for future deliveries.
You decide how many users with which rights we should store for you. As an ‘Administrator’, you have the option of creating new users yourself.
In the main navigation, top left, you will find the selection ‘Orders’, where all orders are listed with the corresponding status. If you have extended rights, you can also view the orders of other users.
Yes, that is possible. Contact us so that we can configure this process according to your needs.
Standard delivery takes place within 6 working days and express delivery within 3 working days.
Technical questions
For products without variables, your “good for print” is the product preview image. For all others, the preview is generated directly and thus serves as a binding good for printing.
So that we can create products in your personal web store, we need InDesign data with fonts and logos or print-ready PDF files. We are also happy to create the data for you based on your specifications.
Yes, you can upload a finished print PDF.
This is not possible, please contact us.
Yes, it is possible. If the renewal involves a large number of employees, we will be happy to help you with the automatic creation of print data.
Yes, it is possible. In “Design product”, under “Manage templates”, CSV data can be uploaded, replaced or supplemented.
Yes, it is possible. In “Design product”, under “Manage templates”, CSV templates with and without data can be downloaded, supplemented and uploaded again (replace or supplement).
Yes, this is possible with various options. Please contact us so that we can discuss your request.
Click once on the heart at the top right of each product. All your favorite products are then displayed in the function bar to the left of the shopping cart.
In the function bar at the top left, you will find the ‘Orders’ section with all the details. If you have extended rights, you can also view the orders of other users.
Special questions
Yes, we can set this up for you, please contact us.
Yes, we can set this up for you, please contact us.